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At CosmosXR Metaverse, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal data. This policy outlines our practices regarding cookies, data collection, and your rights under the UK General Data Protection Regulation (UK GDPR). By using our website, platform, or services, you agree to the terms outlined below.
Cookies Policy
Our website and platform use cookies and similar technologies to enhance your experience, provide personalized content, and analyze usage. Cookies are small text files stored on your device when you interact with our services. Below, we explain the types of cookies we use and how you can manage them.
Types of Cookies We Use
- Necessary Cookies
These cookies are essential for the platform to function properly. They enable basic features like user authentication, session management, and access to secure areas. Without these cookies, certain parts of the platform may not work. - Performance Cookies
These cookies collect anonymous information about how users interact with our platform, such as which features are most frequently used and if users encounter errors. This data helps us improve performance and user experience. - Functionality Cookies
These cookies allow the platform to remember your preferences (e.g., avatar settings, language, or theme) and provide enhanced, personalized features. They may also enable services you’ve requested, such as voice chat or virtual item customization. - Targeting and Advertising Cookies
These cookies are used to deliver ads that are relevant to you and your interests within the metaverse. They also help measure the effectiveness of advertising campaigns. These cookies are placed by advertising networks with our permission.
When you first access our platform, you will be asked to consent to the use of non-essential cookies (e.g., performance, functionality, and targeting cookies). You can manage or withdraw your consent at any time through our cookie settings or your browser preferences.
How to Manage Cookies
You can control or disable cookies through your browser settings. The “Help” section of your browser will provide instructions on how to do this. For more information about cookies, including how to view and delete them, visit www.allaboutcookies.org.
Please note that blocking all cookies (including necessary ones) may prevent you from accessing certain parts of our platform. Unless you adjust your browser settings to refuse cookies, our system will issue cookies when you visit our platform.
Privacy Policy
CosmosXR Metaverse is dedicated to safeguarding your personal data. This section explains what information we collect, how we use it, and your rights regarding your data. CosmosXR Metaverse is the data controller for personal data collected through our platform and services.
What Personal Data Do We Collect?
We collect personal data when you interact with our platform or provide information directly to us. This may include:
- Account Information: Name, email address, username, and password.
- Avatar and Profile Data: Customizations, preferences, and virtual identity details.
- Usage Data: Information about how you use our platform, such as features accessed, interactions with other users, and virtual items purchased.
- Device Information: Data about the device you use to access our platform, including IP address, browser type, and hardware specifications.
- Payment Information: Billing details for virtual transactions (processed securely by third-party payment providers).
- Location Data: If you consent, we may collect your location to provide location-based services within the metaverse.
How Do We Use Your Personal Data?
We use your personal data for the following purposes, based on the lawful bases outlined below:
| Purpose | Lawful Basis |
|---|---|
| Providing and managing your account. | Contractual necessity. |
| Personalizing your metaverse experience. | Legitimate interests. |
| Improving our platform and services. | Legitimate interests. |
| Sending marketing communications. | Consent (where required). |
| Processing payments for virtual items. | Contractual necessity. |
| Complying with legal obligations and protecting against fraud. | Legal obligation or legitimate interests. |
Marketing Communications
If you have opted in, we may send you marketing messages via email, in-platform notifications, or other channels. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or adjusting your preferences in your account settings. Even if you opt out of marketing, we may still send you service-related communications.
Who Do We Share Your Data With?
We may share your personal data with:
- Service Providers: Third-party vendors who assist us in operating our platform and delivering services (e.g., cloud hosting, payment processors, analytics providers).
- Advertising Partners: To deliver targeted ads within the metaverse (with your consent).
- Legal Authorities: When required by law or to protect our rights and safety.
- Business Partners: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.
We ensure all third parties adhere to strict data protection standards. When transferring data outside the UK, we implement safeguards such as UK-approved standard contractual clauses or rely on adequacy decisions.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. For example:
- Account Data: Retained for as long as your account is active.
- Transaction Data: Retained for 6 years to comply with legal obligations.
- Usage Data: Anonymized after 12 months.
If you would like more information about our retention practices, please contact us.
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you.
- Correction: Request that we correct inaccurate or incomplete data.
- Deletion: Request that we delete your data in certain circumstances.
- Restriction: Request that we restrict the processing of your data.
- Portability: Request a copy of your data in a machine-readable format.
- Objection: Object to the processing of your data for certain purposes, including marketing.
To exercise these rights, please contact us using the details below. If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Security
We use encryption, secure servers, and other advanced security measures to protect your data. However, no online system is completely secure, and we cannot guarantee absolute protection.
Children’s Privacy
Our platform is not intended for children under 13. We do not knowingly collect personal data from individuals under this age. If we become aware that we have collected data from a child without parental consent, we will take steps to delete the information promptly.
Contact Us
If you have any questions about this Privacy Policy or Cookies Policy, or if you wish to exercise your rights under UK GDPR, please reach out to us:
- Email: info@cosmosxr.io
- Phone: 07507507517
- Address: Wales, SA181BY
Last Updated: 01/01/2025